![]() Immediately following that March 2 meeting, Kharraz met with members of the product team to discuss new features. The Zocdoc staff believed they didn't have much time to spare in getting their telehealth services up and running. "I don't think in-person visits are going away," Kharraz said, "but I believe most care will be a hybrid." In doing so, it not only secured its future at a time when its business, which relied on in-person interactions, was under threat, but staked out ground as a player in a market that's growing at lightning speed. In just two months, Zocdoc built what other telemedicine companies needed years to pull off. But unlike the distilleries brewing up hand sanitizer, Zocdoc's shift to telemedicine stands to benefit both the health care system and its own bottom line long term. ![]() Zocdoc is hardly the only company to make a quick pivot in response to the coronavirus pandemic. Now, Zocdoc is debuting the product of that plan: a new video visit service, which allows anyone to schedule an appointment through Zocdoc and meet with their doctor remotely through the platform. ![]() "We had a lot of hidden supply with all the doctors that typically see patients in-person and are probably underutilized now."Īnd so that Monday, in a conference room aptly named after Alexander Fleming, the scientist who discovered penicillin, Kharraz laid out a plan to reorient the company toward telemedicine. "It was clear we had a unique way to help here," Kharraz said.
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